Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of colorbiro.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
K***n
What an amazing quality, very fast shipped and super good! Sat in a hardened sleeve and came neatly inside with the post.
Customer
The resulting integrates but the picture does understand what they can do the couriers.
R***l
Super cane taken in 180 ul spinning, rather resistant remains to see in time, good sensations very very flexible cane that allows you to handle your lightest lures with precision (coupled with a reel daiwa LT 2000)
R***i
Fishing rod miracle raspberry feel all workmanship 9/10 nothing Stuka nothing knocking all guitar warmly recommend wholeheartedly
K***o
Good quality rod for the price, as advertised and shipped very quickly. Kastking products haven’t let me down. This rod has a little too much flex for a lot of the fishing I do but it’s still fun to catch em on!
Customer
Super wedka dotarła in 4 days Super quality Professionally packaged
R***r
The fishing rod is gorgeous, and the quality of the Assembly, and the work of the blank.
U***r
feels really good in hand. shipping was faster than. expected
E***y
Excellent quality, I advise! Worth your money definitely!
Customer
Super shvidka DHL/TNT shipping.
O***r
Perfect rod for the obvious bfs reel zephyr. Thank you for fast delivery and safe packaging.
Customer
Awesome fishing rod, quality product very nice design rod handle and colour wise, orange.
S***i
Cannetta really beautiful and well made! With a fold really beautiful and fun! The board, quality unmatched price!!
I***g
All perfect. Delivery that said take place in 7gg from Spain to Italy instead occurred in light 3gg. Rod beautiful.
K***k
Super Super Super!!!
Customer
Excellent BFS rod! The action of the casting rod is perfect for ultralight fishing and the quality is very good for the price. Would highly recommend to anyone interested in ultralight and BFS fishing. Seller was also great to work with and very responsive to questions.
C***r
Super quality, very fast delivery
D***e
Cane looks good quality more than to try
D***v
The only negative, this courier service DPD, is a terrible service.
Customer
The goods were turned for nevidstronets, AE turned the cat. Do not forget to write to the store about not bazhannya Yogo nadsilati “Palki” to Ukraine.